Noticeboard

PLEASE SCROLL DOWN                          IMPORTANT NOTICE                        PLEASE SCROLL DOWN


All patients will now be required to wear their own face covering when attending an appointment at the surgery (exemptions apply to very young children, disabled patients and those with breathing difficulties)


Appointments:


Due to the COVID-19 pandemic, we are currently operating via telephone triage. We are requesting all patients to contact the surgery via telephone providing a brief reason for the telephone consultation. A clinician will then contact you and attempt to meet your needs over the telephone. If the clinician decides you require a face to face appointment, this will be booked by them and you will be asked screening questions. Patients will be assessed in the Covid Annex which is based in the car park. You will be directed there by a receptionist. Please remember to make a receptionist aware you have arrived as you will need checking in. Furthermore, patients are to follow the 2 metre distancing rule and to please use the provided hand sanitisers when entering the building.


ALL CLINCIANS ARE WEARING FULL PPE WHEN SEEING PATIENTS FACE TO FACE.


Prescriptions:


To avoid the spread of COVID-19, we request patients to nominate a pharmacy in order for your prescription to be sent electronically. You can request your prescription online using our online services, post your request in the entrance door letterbox or email: gordonstreet.prescriptions@nhs.net


We know this will be a difficult time for our patients, and their families, friends and carers. We appreciate your understanding and support in helping us to protect our patients and staff.  

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases.

 

Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints Procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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