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online consult

COVID 19

There are three simple actions we must all do to keep on protecting each other

  • Wash hands keep washing your hands regularly
  • Cover face wear a face covering in enclosed spaces
  • Make space stay at least 2 metres apart - or 1 metre with a face covering or other precautions

All patients will now be required to wear their own face covering when attending an appointment at the surgery (exemptions apply to very young children, disabled patients and those with breathing difficulties)

Appointments:

Due to the COVID-19 pandemic, we are currently operating via telephone triage. We are requesting all patients to contact the surgery via telephone providing a brief reason for the telephone consultation. A clinician will then contact you and attempt to meet your needs over the telephone. If the clinician decides you require a face to face appointment, this will be booked by them and you will be asked screening questions. Patients will be assessed in the Covid Annex which is based in the car park. You will be directed there by a receptionist. Please remember to make a receptionist aware you have arrived as you will need checking in. Furthermore, patients are to follow the 2 metre distancing rule and to please use the provided hand sanitisers when entering the building.

ALL CLINCIANS ARE WEARING FULL PPE WHEN SEEING PATIENTS FACE TO FACE.

Prescriptions:

To avoid the spread of COVID-19, we request patients to nominate a pharmacy in order for your prescription to be sent electronically. You can request your prescription online using our online services, post your request in the entrance door letterbox or email: gordonstreet.prescriptions@nhs.net

We know this will be a difficult time for our patients, and their families, friends and carers. We appreciate your understanding and support in helping us to protect our patients and staff.  

When to get a test

Get a test as soon as possible if you have any symptoms of coronavirus.

The symptoms are:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

The test needs to be done in the first 8 days of having symptoms.

You do not need to get a test if you have no symptoms or if you have different symptoms.

When to self-isolate

Self-isolate immediately if:

  • you have any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
  • you've tested positive for coronavirus – this means you have coronavirus
  • you live with someone who has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app
  • you arrive in the UK from a country with a high coronavirus risk – see GOV.UK: how to self-isolate when you travel to the UK

How long to self-isolate

If you have symptoms or have tested positive for coronavirus, you'll usually need to self-isolate for at least 10 days.

You'll usually need to self-isolate for 14 days if:

  • someone you live with has symptoms or tested positive
  • someone in your support bubble has symptoms or tested positive
  • you've been told to self-isolate by NHS Test and Trace

Help and support while you're staying at home

While you're self-isolating:

  • you can get help with everyday tasks, like collecting shopping or medicines, from an NHS volunteer
  • you might be able to get sick pay or other types of financial support if you're not able to work

Find out about help and financial support while you're self-isolating.

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Extended Hours

Following  a National Government initiative, from 1 September 2018 extra appointments will be offered across the whole of East Staffordshire, including evening and weekend appointments. Additionally a new online digital service will be available on Sunday mornings where appointments will be offered with a GP via the Q Doctor app. Posters will be available in the surgery shortly; please click on this link for further details https://www.qdoctor.io/

All practices across East Staffordshire are participating in this extended access. For further information please contact the surgery reception.

https://eaststaffsccg.nhs.uk/your-health/extended-primary-care-services

Repeat Prescriptions

Do you need to re-order your medication? You can do this via an online secure connection. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in the online  registration forms and come to see us. Find out more

Choose Well

It is important to go to the right place for your health care needs. Please see our Choose Well poster for help. Find out more

Summary Care Record

Our practice has signed up to the Summary Care Record. You have the option to opt-out of this. Find out more

Facebook

We have a Facebook group that provides information to patients for local and national NHS initiatives as well as practice information. Search 'Gordon Street Surgery' on Facebook.

(Site updated 01/12/2020)
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